Sprinklr CXM University

Sprinklr Engagement Analyst Pro


About this course

As an Analyst I use Sprinklr’s reporting for easily consumable & actionable insights as it centralizes data from all my social channels and accounts. With Reporting widgets I can customize, expand, and drill into metrics to discover what is and is not working, measure adherence to our KPIs and develop data derived strategies to continuously improve my brand’s performance.

Within Reporting Insights my data isn't segmented or difficult to track and compare across channels. I can see performance reporting for Twitter, Facebook, YouTube, and many other social channels side-by-side. From Standard Dashboards that provide overviews of my ongoing Campaigns and social channel performance to custom widgets with infinite configuration options.

Sprinklr’s Reporting provides me with the data that's most relevant to my brand’s social media performance.

You will learn how to:

  • Create target and custom metrics
  • Create widgets
  • Create and share reports and dashboards

Learn all this along with some valuable context and application to make sure you get the most out of the Sprinklr Modern Research product.