Sprinklr CXM University

Sprinklr CXM University

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Modern Engagement: Find Engagement Opportunities


About this course

As a community manager I need to identify engageable opportunities with people who mention my brand or products indirectly; meaning they did not @mention my brand account or comment directly on our owned accounts. Being able to identify these opportunities allows me to be proactive with outreach.

You will learn how to:

  • Setup Topics to pull in relevant product and brand messages
  • Add your social account
  • Setup your review accounts, Google Playstore and IOS Review streams
  • Setup your ads accounts to pull in comments on dark posts

Learn all this along with some valuable context and application to make sure you get the most out of the Sprinklr Modern Engagement product.