Course

CERTIFICATE

Modern Engagement: Find Engagement Opportunities

Duration: 1hr
Curriculum
Find Engagement Opportunities

Finding Engagement Opportunities

Engage With People Mentioning Your Brand

Knowledge Check: Engage With People Mentioning Your Brand

Engage with People Unhappy with your Brand

Knowledge Check: Engage With People Unhappy with your Brand

Engage With People Reaching out Directly

Knowledge Check: Engage With People Reaching out Directly

Reply to your Customers Who are Posting Reviews

Knowledge Check: Reply to your Customers Who are Posting Reviews

Interact with Prospects Who Engage With Your Ads

Knowledge Check: Interact with Prospects Who Engage With Your Ads

Assessment and Feedback

Find Engagement Opportunities: Assessment

Feedback Survey

Congratulations!

About this course

As a community manager I need to identify engageable opportunities with people who mention my brand or products indirectly; meaning they did not @mention my brand account or comment directly on our owned accounts. Being able to identify these opportunities allows me to be proactive with outreach.

You will learn how to:

  • Setup Topics to pull in relevant product and brand messages
  • Add your social account
  • Setup your review accounts, Google Playstore and IOS Review streams
  • Setup your ads accounts to pull in comments on dark posts

Learn all this along with some valuable context and application to make sure you get the most out of the Sprinklr Modern Engagement product.