Sprinklr CXM University
Sprinklr CXM Certification
Master Customer Experience Management with deep-dive CXM Certifications from Sprinklr experts.
Sprinklr Product Analyst Pro
Learn to add your products at scale, create dynamic categories for quick analysis within dynamic custom reports, leverage AI-powered insights to see what customers like and dislike, and benchmark performance against competitor products.
Sprinklr Location Analyst Pro
Learn to add your business locations at scale, create dynamic categories for quick analysis within dynamic custom reports, identify pain points in the customer journey, and map your business location competitors.
Sprinklr Research Analyst Pro
Learn to leverage AI-powered insights to identify and understand audience affinities, benchmark against competitors, create and use lead generation topic searches, and identify then proactively mitigate crises using smart alerts.
Sprinklr Modern Care Agent Pro
Learn to deliver the fastest and most efficient customer service experience by maximizing your SLA with case auto-assignment, canned responses, omni-channel chat, integrated customer authentication, and brand-wide collaboration.
Sprinklr Modern Care Supervisor Pro
Learn to supervise and enhance the omni-channel customer care experience, manage and audit Care Agent teams at scale, deploy surveys and create dynamic reports, and setup Sprinklr AI elements to automate responses and maximize CSAT.
Sprinklr Brand Manager Pro
Search for and repurpose content for publishing, set up a mobile app and establish approval flows.
Sprinklr Engagement Analyst Pro
Create custom reports and dashboards and share them inside and outside of your organization.
Sprinklr Campaign Manager Pro
Plan and publish posts to all of your social media accounts.
Sprinklr Community Manager Pro
Learn how to engage with your followers, fans and customers with personalized replies.
Sprinklr Media Planner Pro
Learn to leverage advanced Modern Advertising features to maximize efficiency in building Campaigns in Sprinklr while collaborating with other teams to leverage existing audience data.
Sprinklr Ads Analyst Pro
Learn to create fully custom, dynamic reports in Sprinklr to analyze Ad campaign performance.
Sprinklr Media Practitioner Pro
Learn to streamline the creation of your Ad Campaigns in Sprinklr with the omni-channel Ads Composer while maximizing your return on Ad spend with AI-powered real time optimizations.
Sprinklr Content Creator Pro
Learn how to execute marketing campaigns that operate within the campaign budget and guidelines, are produced in an agile way that saves production cost, and have content creation that is collaborative across internal and external teams
Sprinklr Marketing Manager Pro
Become a Marketing Manager Pro through effective brand management and reputation growth.
Sprinklr Marketing Research Analyst Pro
Create effective reports powered by Sprinklr AI and easily share with key stakeholders
Sprinklr Marketing Operations Pro
Learn how to stay aligned and consistent with brand guidelines, streamline campaign requests, and track content production activities within brand campaigns.
Frequently Asked Questions
What is CXM University?
Master Customer Experience Management with deep-dive CXM Certifications from Sprinklr experts.
How to get started on CXM University?
If you are a new user, click on Create account using LinkedIn, Google or an email address of your choice. For an already existing account, click on Log in and enter your account credentials.
How do I verify my account?
Before you start learning, make sure your account is verified, so we can keep you updated about the progress on your purchased learning products. Check your email inbox or spam to find a link from classroom@lyearn.com
Can I publish my certificate to LinkedIn?
Yes, you can display your certificates to LinkedIn post completion.
1. On your certificate, click on "Add to LinkedIn"
2. Click on "Go to LinkedIn" to authenticate your account
3. All the relevant information will be prefilled and editable.
1. On your certificate, click on "Add to LinkedIn"
2. Click on "Go to LinkedIn" to authenticate your account
3. All the relevant information will be prefilled and editable.
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