Sprinklr CXM Certification
Master Customer Experience Management with deep-dive CXM Certifications from Sprinklr experts.
Certifications for Modern Research
Sprinklr Product Analyst Pro
Learn to add your products at scale, create dynamic categories for quick analysis within dynamic custom reports, leverage AI-powered insights to see what customers like and dislike, and benchmark performance against competitor products.
Sprinklr Location Analyst Pro
Learn to add your business locations at scale, create dynamic categories for quick analysis within dynamic custom reports, identify pain points in the customer journey, and map your business location competitors.
Sprinklr Research Analyst Pro
Learn to leverage AI-powered insights to identify and understand audience affinities, benchmark against competitors, create and use lead generation topic searches, and identify then proactively mitigate crises using smart alerts.
Certifications for Modern Care
Sprinklr Modern Care Agent Pro
Learn to deliver the fastest and most efficient customer service experience by maximizing your SLA with case auto-assignment, canned responses, omni-channel chat, integrated customer authentication, and brand-wide collaboration.
Sprinklr Modern Care Supervisor Pro
Learn to supervise and enhance the omni-channel customer care experience, manage and audit Care Agent teams at scale, deploy surveys and create dynamic reports, and setup Sprinklr AI elements to automate responses and maximize CSAT.
Modern Sales and Engagement
Sprinklr Brand Manager Pro
Search for and repurpose content for publishing, set up a mobile app and establish approval flows.
Sprinklr Engagement Analyst Pro
Create custom reports and dashboards and share them inside and outside of your organization.
Sprinklr Campaign Manager Pro
Plan and publish posts to all of your social media accounts.
Sprinklr Community Manager Pro
Learn how to engage with your followers, fans and customers with personalized replies.
Sprinklr Distributed Pro
Learn how to use Sprinklr Distributed, streamline the best of Sprinklr's Unified Front Office Platform into an easy-to-use platform and maximise local marketing potential.
Certifications for Modern Advertising
Sprinklr Media Planner Pro
Learn to leverage advanced Modern Advertising features to maximize efficiency in building Campaigns in Sprinklr while collaborating with other teams to leverage existing audience data.
Sprinklr Ads Analyst Pro
Learn to create fully custom, dynamic reports in Sprinklr to analyze Ad campaign performance.
Sprinklr Media Practitioner Pro
Learn to streamline the creation of your Ad Campaigns in Sprinklr with the omni-channel Ads Composer while maximizing your return on Ad spend with AI-powered real time optimizations.
Certifications for Modern Marketing
Sprinklr Content Creator Pro
Learn how to execute marketing campaigns that operate within the campaign budget and guidelines, are produced in an agile way that saves production cost, and have content creation that is collaborative across internal and external teams
Sprinklr Marketing Manager Pro
Become a Marketing Manager Pro through effective brand management and reputation growth.
Sprinklr Marketing Research Analyst Pro
Create effective reports powered by Sprinklr AI and easily share with key stakeholders
Sprinklr Marketing Operations Pro
Learn how to stay aligned and consistent with brand guidelines, streamline campaign requests, and track content production activities within brand campaigns.
Frequently Asked Questions
What is CXM University?
How to get started on CXM University?
How do I verify my account?
Can I publish my certificate to LinkedIn?
1. On your certificate, click on "Add to LinkedIn"
2. Click on "Go to LinkedIn" to authenticate your account
3. All the relevant information will be prefilled and editable.