Sprinklr CXM University

Sprinklr CXM University

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Modern Engagement: Personalized Replies


About this course

As a Community Manager I use Sprinklr Engagement Dashboards to monitor our brand’s activity across social channels. These dashboards are customizable and are used by our creative teams to monitor outbound or proactive content and the HR teams to monitor our team’s social conversations, just to name a couple.

You’ll learn how to:

  • Navigate the Engagement Dashboard
  • Reply to messages
  • Use Reminders, macros and Smart Approvals.

Learn all this along with some valuable context and application to make sure you get the most out of the Sprinklr Modern Engagement product.