Course

CERTIFICATE

Modern Engagement: Personalized Replies

Duration: 1hr
Curriculum
Getting Started with Engagement Navigation

Introduction to Personalized Replies

Navigate the Engagement Dashboards

Knowledge Check: Navigate the Engagement Dashboards

Create an Engagement Column

Knowledge Check: Create an Engagement Column

Reply to Messages

Knowledge Check: Reply to Messages

Work Smarter, Not Harder

Smart Responses

Knowledge Check: Smart Responses

Follow-Up Reminders

Knowledge Check: Follow-Up Reminders

Workflow Macros

Knowledge Check: Workflow Macros

Smart Approvals

Knowledge Check: Smart Approvals

Assessment and Feedback

Modern Engagement - Personalized Replies: Assessment

Feedback Survey

Congratulations!

About this course

As a Community Manager I use Sprinklr Engagement Dashboards to monitor our brand’s activity across social channels. These dashboards are customizable and are used by our creative teams to monitor outbound or proactive content and the HR teams to monitor our team’s social conversations, just to name a couple.

You’ll learn how to:

  • Navigate the Engagement Dashboard
  • Reply to messages
  • Use Reminders, macros and Smart Approvals.

Learn all this along with some valuable context and application to make sure you get the most out of the Sprinklr Modern Engagement product.