Name: Sprinklr Community Manager Pro
Brand: Sprinklr
Availability: InStock

Sprinklr Community Manager Pro

Modern Engagement: Personalized Replies

As a Community Manager I use Sprinklr Engagement Dashboards to monitor our brand’s activity across social channels. These dashboards are customizable and are used by our creative teams to monitor outbound or proactive content and the HR teams to monitor our team’s social conversations, just to name a couple. 
You’ll learn how to:
<ul><li>Navigate the Engagement Dashboard</li><li>Reply to messages</li><li>Use Reminders, macros and Smart Approvals.</li></ul>
Learn all this along with some valuable context and application to make sure you get the most out of the Sprinklr Modern Engagement product.

Modern Engagement: Find Engagement Opportunities

As a community manager I need to identify engageable opportunities with people who mention my brand or products indirectly; meaning they did not @mention my brand account or comment directly on our owned accounts. Being able to identify these opportunities allows me to be proactive with outreach.

You will learn how to:
<ul><li>Setup Topics to pull in relevant product and brand messages</li><li>Add your social account</li><li>Setup your review accounts, Google Playstore and IOS Review streams</li><li>Setup your ads accounts to pull in comments on dark posts</li></ul>

Learn all this along with some valuable context and application to make sure you get the most out of the Sprinklr Modern Engagement product.

Learn how to engage with your followers, fans and customers with personalized replies.